Privacy Policy

Effective Date: 2024/12/09

At Laural Clothing, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.

This Privacy Policy explains how we collect, use, share, and protect your information.

1. Information We Collect

We may collect personal information such as:

  • Name
  • Phone number
  • Email address
  • Billing and delivery address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting our customer service team
  • Device, browser, IP address, and website usage information

2. How We Use Your Information

We may use your information to:

  • Process and manage your orders
  • Arrange delivery
  • Contact you regarding your order
  • Provide customer support
  • Process payments
  • Manage exchanges, returns, or refunds
  • Improve our website and services
  • Prevent fraud or unauthorized activity
  • Send promotional or marketing communications where applicable
  • Comply with legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Where payment information is handled by a third-party provider, Laural Clothing may not directly store your complete card or payment account information.

These providers may process your information according to their own privacy policies and terms.

4. Cookies and Website Data

Our website may use cookies, pixels, and similar technologies to:

  • Keep the website functioning properly
  • Remember customer preferences
  • Understand how visitors use our website
  • Improve website performance
  • Support analytics and advertising
  • Improve the overall shopping experience

You may be able to manage certain cookie preferences through your browser settings.

5. Analytics and Advertising

We may use analytics and advertising services to better understand how customers interact with our website and marketing campaigns.

These services may collect information such as device details, browsing activity, website interactions, and similar technical information.

This information may be used to improve our website, measure advertising performance, and provide more relevant content.

6. Sharing Your Information

We may share necessary personal information with trusted third-party service providers, including:

  • Payment service providers
  • Courier and delivery companies
  • Website and technology service providers
  • Analytics services
  • Advertising and marketing platforms
  • Professional or legal advisers where necessary

We only share personal information where reasonably necessary to process orders, complete deliveries, provide our services, improve our website, and meet legal or regulatory requirements.

7. Delivery Information

To complete your order, we may share necessary information such as your name, delivery address, contact number, and relevant order details with our courier or delivery partners.

This information is used to arrange and complete your delivery.

8. Marketing Communications

Where permitted, we may use your contact details to send information about:

  • New arrivals
  • Promotions
  • Special offers
  • New collections
  • Laural Clothing updates

You may request to stop receiving promotional communications at any time.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or online storage can be guaranteed to be completely secure.

10. Data Retention

We may keep your personal information for as long as reasonably necessary to:

  • Complete and manage orders
  • Provide customer service
  • Maintain business and transaction records
  • Prevent fraud
  • Resolve disputes
  • Meet legal, tax, accounting, or regulatory requirements

11. Your Privacy Rights

Depending on applicable law, you may request access to or correction of certain personal information we hold about you.

Where applicable, you may also request deletion of your personal information or raise concerns about how your information is handled.

We may need to verify your identity before processing certain requests.

12. Third-Party Links

Our website may contain links to third-party websites or services.

Laural Clothing is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Children's Privacy

Our website is not specifically intended for children.

Customers under the age of 18 should use the website and make purchases with the involvement or consent of a parent or guardian where required.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be posted on this page.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Laural Clothing
Website: www.lauralclothing.com
Phone: +94 76 112 8979
Location: Colombo, Sri Lanka