Refund and Returns Policy

Effective Date: 2024/12/09

At Laural Clothing, customer satisfaction is important to us. We aim to ensure that every order reaches you in good condition and as expected.

Please review the following policy before requesting a return, exchange, or store credit.

1. Refunds

Laural Clothing does not generally offer cash refunds.

Refunds may only be considered where there has been a confirmed error, fault, or issue on our part.

All refund requests are subject to review and approval in accordance with this policy and our Terms and Conditions.

2. Exchanges and Store Credit

Eligible items may be exchanged in accordance with the conditions stated in this policy.

If you do not wish to exchange the item for another available product, the eligible order value may be issued as store credit for a future purchase.

Store credit cannot be exchanged for cash and is non-refundable.

3. Reporting Timeframes

Any issue relating to a damaged, incorrect, or missing item must be reported within 24 hours of receiving the package.

Requests for an exchange must be made within 48 hours of delivery.

Requests made outside these timeframes may not be accepted.

4. Item Condition

To be eligible for an exchange or return, the item must:

  • Be unworn
  • Be unwashed
  • Be unused
  • Be in its original condition
  • Have all original tags attached
  • Include the original packaging where applicable

Items showing signs of wear, washing, use, damage caused after delivery, or removal of tags may not be accepted.

5. Colour and Appearance Differences

We make every reasonable effort to display product colours and images accurately.

However, slight colour variations may occur due to:

  • Lighting used during photography
  • Screen and display settings
  • Device differences
  • Minor fabric or production variations

Reasonable colour differences of this nature are not considered product defects and may not qualify for an exchange or return.

6. Return Shipping

Customers are responsible for return shipping costs for eligible exchanges or returns unless the issue was caused by Laural Clothing.

If we have sent an incorrect item or there is a confirmed fault on our part, Laural Clothing will arrange or cover the applicable return shipping cost.

Original delivery charges may not be refundable unless otherwise approved by Laural Clothing.

7. Store Credit

Where store credit is issued:

  • It will be valid for 6 months from the date of issue
  • It can be used toward eligible future purchases from Laural Clothing
  • It is non-refundable
  • It cannot be exchanged or converted into cash

Any remaining balance will be subject to the applicable store credit terms.

8. Non-Eligible Items

An item may not be eligible for exchange, return, or store credit if:

  • The request is made outside the applicable timeframe
  • The item has been worn, washed, used, altered, or damaged
  • Original tags have been removed
  • The item is not returned in acceptable original condition
  • The item is identified as non-returnable or non-exchangeable at the time of purchase

9. Incorrect, Damaged, or Missing Items

If you receive an incorrect or damaged item, or an item is missing from your order, please contact us within 24 hours of receiving your package.

Please provide:

  • Your order number
  • A clear description of the issue
  • Clear photographs or other relevant information where required

We will review the issue and provide an appropriate solution based on the circumstances.

10. How to Request an Exchange or Return

To request an exchange, return, store credit, or to report an issue, please contact our support team through our official contact channels.

Please provide your order number and clear details regarding your request.

All requests are subject to review before approval.

11. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact:

Laural Clothing
Website: www.lauralclothing.com
Email: info@lauralclothing.com
Phone: +94 76 11 28 979
Location: Colombo, Sri Lanka